All Episodes
Episodes
Episode 112 - Clearing the Communication Pitfall for Auto Repair Shop Owners
One of my favorite quotes is by Oscar Wilde. He said, âThe greatest tragedy in communication is the illusion that it's taken place.â That is an amazing quote to start with because we're still talking about comebacks....
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Episode 111 - Comeback Chronicles: Mastering Blame & Customer Satisfaction for Auto Repair Shop Owners
Unveil the art of mastering comebacks and navigating blame with finesse. Join us for expert insights on building trust, effective communication, and delivering exceptional customer experiences in any challenging...
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Episode 110 - Navigating Client Comebacks for Auto Repair Shop Owners
In this episode, we explore the art of handling client comebacks with a focus on empathy and understanding. Learn how to expect the best, avoid automatic blame, and prioritize your clients to turn challenging...
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Episode 109 - Revving Success: Mastering Reviews for Auto Repair Shop Owners
In this episode, learn the power of responding to reviews in auto repair shops. Neglecting reviews is like walking away from a party without acknowledging a grateful customer. Discover how personalized responses build...
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Episode 108 - You Need to ASK for the Review for Auto Repair Shop Owners
Well, I want to keep talking about the reviews. One of the reasons you're not getting a review is because you are not asking for it. There's a thing called the illusion of transparency. That means you unconsciously...
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Episode 107 - The Statistics of Reviews for Auto Repair Shop Owners
Letâs talk about something you just can't afford to ignore anymore. Reviews were something you've wanted to have or a nice to have. Or they were something you really didnât want to know about. You didnât want to know...
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Episode 106 - Why Youâre Not Getting Those Reviews for Auto Repair Shop Owners
In this episode, Iâll talk to you about reviews. We all want client reviews, don't we? But why are your reviews so anemic? Most of the time reviews are an afterthought. So, letâs talk about some of the reasons why you...
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Episode 105 - Your Focus is Being Stolen for Auto Repair Shop Owners
I've been talking about focus lately. I hear shop owners, clients, and non-clients alike, tell me, âRick, I have a problem with focus. I just can't do it.â You are blaming yourself for your focus deficit. But it's not...
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Episode 104 - The MUSTs to Keep Your Focus for Auto Repair Shop Owners
Today I want to talk to you about your MUSTS. There are some things that you MUST take care of to create and keep your focus. In this Podcast Episode, Iâm going to give you two ways that can help out! So press play...
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Episode 103 - The Difference Between Thinking vs Focusing for Auto Repair Shop Owners
What I want to talk about is the mistake that a lot of people are making. Over the last week or so, I've been talking about focus. Since then, a lot of shop owners tell me that they think about their business all the...
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Episode 102 - YOU MUST Believe for Auto Repair Shop Owners
Once you understand where it is you wanna go, you have to believe in it. If you don't believe in where you're going, you wonât give it your focus. You wonât pay attention to it because you don't believe it's there....
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Episode 101 - Where Focus Goes, Energy Flows for Auto Repair Shop Owners
My topic for today is FOCUS. And why is that important? Believe it or not, every part of your success starts with FOCUS. Here in lies the problem. Goldfish have a longer attention span than we do. It's the truth....
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